Last updated: March 4, 2026
These terms and conditions apply to purchases of products via the e-commerce website www.fibr.se (“Website”) operated by Primm AB.
By placing an order on the Website, you accept these terms and conditions.
Purchases on the Website can be made by individuals who:
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Are 18 years of age or older
–
Are resident in Sweden or the EU
These terms and conditions constitute the entire agreement between you as a customer and Primm AB.
Primm AB
Organization number: 559238-9380
Address: Brånavägen 19, 828 30 Edsbyn
Email:
help@fibr.se
Orders are placed via the Website.
Once you have placed your order, an order confirmation will be sent via email. The order confirmation serves as a receipt for your purchase.
A binding agreement only arises when:
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Your order has been confirmed.
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Payment has been approved
Primm AB reserves the right to refuse or cancel orders in the following cases, for example:
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Technical errors
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Incorrect pricing information
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Suspected fraud
All prices on the Website are stated in:
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Swedish Krona (SEK) or Euro (EUR)
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Including VAT.
The applicable VAT rate is shown at checkout.
Any shipping costs will be displayed at checkout before completing the order.
Payment is made via our payment service provider Qliro.
When you make a payment, Qliro may process your payment details in accordance with its own terms and privacy policy.
If you choose to pay via Swish, the payee may appear as Qliro in the Swish app because the payment is handled via their payment solution.
We deliver orders within Sweden and the EU.
Delivery takes place via our logistics partner PostNord.
Shipping is handled via our shipping system Shipmondo.
Orders are shipped from our warehouse in Edsbyn, Hälsingland.
Normal delivery time is usually 3–5 working days within Sweden. In some cases, delivery time may be both shorter or longer depending on the delivery address and unplanned circumstances.
When your order ships from our warehouse, you will receive an email with:
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Tracking number
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Delivery information
We are responsible for your order until it has been delivered to you. The risk of the goods passes to you when you have received the delivery.
If a package is not picked up and returned to us, Primm AB reserves the right to charge a fee to cover:
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Shipping costs
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Handling costs
The fee may be deducted from any refund.
The products sold on the Website are food products.
Our products are developed and manufactured in our own facility in Edsbyn, Hälsingland, where we work to manufacture products
More information about how we work with allergens, ingredients and production can be found on our Allergens page. Product information such as ingredients and nutritional values are also listed on each product page.
If a product is faulty or damaged, you have the right to complain about the product according to applicable consumer legislation.
Complaints must be made within a reasonable time after the defect is discovered.
If the complaint is approved, Primm AB can:
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Replace the product
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Refund the purchase
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Offer price discounts
depending on the situation.
In case of a complaint, please contact our customer service and state:
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Order number
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Description of the error
– Please
provide a picture of the product
Information about cancellation and returns can be found in our Returns and Cancellation Policy on the Website.
Please note that special rules may apply to food under consumer legislation.
When you shop with us, we process your personal data in accordance with our Privacy Policy.
The Privacy Policy is available on the Website.
Primm AB reserves the right to update or change these terms and conditions at any time.
The terms and conditions that apply are those published on the Website at the time of your purchase.
If a dispute arises between you and Primm AB that cannot be resolved through dialogue, you can contact:
The General Complaints Board (ARN)
Box 174
101 23 Stockholm
www.arn.se
Primm AB follows ARN's recommendations.
You can also use the EU's online dispute resolution platform:
https://ec.europa.eu/consumers/odr
These terms and conditions of purchase shall be interpreted and applied in accordance with Swedish law.
