Last updated: March 4, 2026
Have you received a damaged item or want to return an unopened product? Here you will find information about how returns, right of withdrawal and complaints work when you shop at www.fibr.se (“Website”).
When you shop on the Website, you have the right to cancel your purchase within 14 days, according to the Distance Contracts Act.
The withdrawal period begins from the day you receive your order.
If you wish to exercise your right of withdrawal, you must notify us within this period by contacting our customer service.
Primm AB
Address: Brånavägen 19, 828 30 Edsbyn
Email:
help@fibr.se
The products sold on the Website are food products.
According to the Distance Contracts Act, the right of withdrawal does not apply to food where:
– The packaging has been opened
– The seal has been broken
– The product can no longer be resold for hygiene or health reasons
The right of withdrawal therefore only applies to unopened products in original packaging.
If you want to return a product, you must first contact us via email.
If the return is approved, you will receive instructions on how to send the return back.
The customer is responsible for the goods until they reach us.
The product should be returned in:
– Original packaging
– Unused condition
– Unopened packaging
When returning, the customer is responsible for the return shipping unless otherwise agreed.
Shipping costs for the original delivery are not refundable.
Once we have received and inspected the return, the amount will be refunded to the same payment method used for the purchase.
Refunds are normally made within 14 days of us receiving the return.
If a product is faulty or damaged, you have the right to complain about the product according to the Consumer Purchase Act.
If you discover an error, please contact us as soon as possible and provide:
– Order number
– Description of the error
– Preferably a picture of the product
If the complaint is approved, we will replace the product or refund the purchase, depending on the situation.
If you have questions about returns, cancellation rights or complaints, please contact us.
Primm AB
Address: Brånavägen 19, 828 30 Edsbyn
Email:
help@fibr.se
